We’re rated as ‘Excellent’

We're rated 'Excellent' with a score of 9.1/10 on independent review site Trustpilot

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Huge range of products

Making sure you can purchase all your bathroom needs in one place

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Fast Delivery

Receive items the next working day if orders are placed by midday

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Delivery Information

How much will my delivery cost?

Delivery costs vary and are dependent on a number of factors, for example: the type or size of item and the delivery location. Please the see table below with a guide to delivery prices.

Do I pay delivery on each item I order ?

Our delivery charges are calculated by order NOT by item. So for example if you order a bath for Zone 1 you will pay £35.00 or if you order a bath, shower tray, radiator and taps for Zone 1 you will still only pay £35.00. Please bear in mind that some larger items will incur a double pallet charge.

Do you have a Next Day delivery option?

We have an express delivery option available. Orders placed by 12pm using the express delivery option usually arrive the next day however, any order placed after this time can take another business day to arrive depending on the courier we need to use. The cost for this service starts at £19.99 for smaller items and £49.99 for larger items, but will vary depending on location and the items purchased. A delivery date will be confirmed via email but please bear in mind that we cannot be held responsible for any delays caused by external factors.

How long does delivery take?

Delivery time is dependent on the options chosen at checkout. Express delivery is 1-2 working days and standard delivery is 2-4 working days. We do not deliver on weekends. Smaller items, when placed before 12pm, can arrive the next day even when standard delivery is chosen. Please note that if your order contains in stock and due in soon items this will ship once all items become available. It may be possible to split a mixed order into multiple shipments however; another shipping charge may be incurred. We will always advise a date for delivery via the email address provided at checkout. Items shipped with Palletforce will also have this date confirmed by the courier prior to delivery. Please bear in mind that all delivery times are estimated and we cannot be held responsible for any delays caused by the couriers used to ship the items.

Small Items

 

Low value items including some taps and bathroom accessories

Medium Items

 

Includes electric showers, shower valves and radiators upto 1200mm

Large Items

 

Includes shower trays upto 900mm and towel radiators upto 1200mm

Pallet Items

 

Includes chinaware, furniture, baths, shower cubicles and shower trays

England, WalesZone 1 £5 £10 £15 £35
Southern, ScotlandZone 2 £5 £10 £15 £60
Mid Scotland, Northern IrelandZone 3 £5 £10 £25 £85
IrelandZone 4 £20 £25 £30 £120
Northern Scotland, British IslesZone 5 £25 £25 £35 £175
Zone chart

How will my order arrive?

After we have received your order we will email you with a tracking reference which you can use to track your parcel.

Smaller items will be sent via Parcelforce, APC or Royal Mail depending on their value and size. We will confirm the method of shipping used and your tracking number via email when your order is processed. All palletised deliveries will arrive via lorry which will be a minimum of 7.5 tonne, please make sure there is ample access. Delivery will be confirmed by Palletforce the day prior to delivery. Palletforce deliveries are operated by a single driver, who is NOT insured to take the goods inside your property. The delivery will be a kerbside delivery and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside, after they have been inspected.

What happens if I'm not there when delivery is attempted?

For smaller items sent with APC, Parcelforce or Royal Mail; if you’re not in the courier will leave a 'sorry we missed you' card. The parcel will be returned to the local depot. You can use the sorry we missed you card to either re-arrange the delivery via the courier website or telephone, or alternatively you will be provided with the depot location so you can collect the item at a convenient time.

For large items delivered by Palletforce; we will book in the delivery and advise an estimated delivery date via email, Palletforce will contact you directly the day before delivery to confirm delivery date. Once a date is booked in with Palletforce directly you must ensure you are available on this date. If Palletforce attempt to deliver and you're not at the delivery address a re-delivery charge may be incurred.