We’re rated as ‘Excellent’

We're rated 'Excellent' with a score of 4.7 / 5 on independent review site Trustpilot

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Huge range of products

Making sure you can purchase all your bathroom needs in one place

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Fast Delivery

Receive items within 1-3 working days

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Quality brands

We stock quality brands and only supply products of the highest possible standard

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Delivery Information

How much will my delivery cost?

Delivery costs vary and are dependent on a number of factors, for example: the type or size of item, delivery location and the service chosen. Please see the table below which has a guide to delivery prices. Please bear in mind that larger items will incur a double pallet charge. Entering your postcode to the basket page will provide you with a more accurate cost.

Do I pay delivery on each item I order ?

Our delivery charges are calculated by order NOT by item. So for example, if you order a bath you will pay £45.00 or if you order a bath, shower tray, radiator and taps you will still only pay £45.00.

Do you have an Express Delivery option?

We do have an express delivery option available at checkout. Our Express service delivers goods within 1-3 working days from dispatch. Please bear in mind that the delivery time frame starts the day after your order is dispatched and not when your order is placed. If you place your order on a Friday afternoon for example, this will not be dispatched until Monday so delivery will take place Tuesday, Wednesday or Thursday. Some postcodes are not eligible for the express service, this will be outlined at checkout. The cost for this service starts at £20 for smaller items and £50 for larger items, but will vary depending on location and the items purchased. A delivery date will be confirmed via email but please bear in mind that we cannot be held responsible for any delays caused by external factors.

How long does delivery take?

Delivery time is dependent on the options chosen at checkout. Express delivery is 1-3 working days and standard delivery is 5-7 working days. Please bear in mind that the delivery time frame begins after the day after your order is dispatched and not when your order is placed. We do not deliver on weekends. Smaller items, placed before 11am, can arrive the next day even when standard delivery is chosen this will be confirmed via email. Please note that if your order contains in stock and due in soon items this will ship once all items become available. It may be possible to split a mixed order into multiple shipments however; another shipping charge may be incurred. We will always advise an estimated date for delivery via the email address provided at checkout. Items shipped via a Pallet delivery courier will also have this date confirmed by the courier prior to delivery. Please bear in mind that all delivery times are estimated and we cannot be held responsible for any delays caused by the couriers used to ship the items.

Small Items

 

Low value items such as bathroom accessories

Medium Items

 

Includes electric showers, shower valves and radiators upto 1200mm

Large Items

 

Includes shower trays upto 900mm and towel radiators upto 1200mm

Pallet Items

 

Includes chinaware, furniture, baths, shower cubicles and shower trays

England, WalesZone 1 £5 £10 £15 £45
Southern ScotlandZone 2 £5 £10 £15 £60
Zone chart

How will my order arrive?

After we have received your order we will email you with a tracking reference which you can use to track your parcel. Please check your junk folder if you've not heard from us, as some email providers will send our emails there.

Smaller items will be sent via APC or Royal Mail depending on their value and size. We will confirm the method of shipping used and your tracking number via email when your order is processed. All palletised deliveries will arrive via a lorry which will be a minimum of 7.5 tonne and maximum of 40 tonne, please make sure there is ample access. Delivery will be confirmed the day prior to delivery. Deliveries are operated by a single driver, who is NOT insured to take the goods inside your property. The delivery will be a kerbside delivery and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside, after they have been inspected.

All obvious damages and incomplete orders must be reported to us immediately upon arrival via email or telephone. We can not issue replacements if obvious damage is reported after this time. We understand that non-visible damage may not be found until installation, however, we do need these to be reported to us within 14 days. See Terms and Conditions for full details on this.

What happens if I'm not there when delivery is attempted?

For smaller items sent with APC or Royal Mail; if you’re not in the courier will leave a 'sorry we missed you' card. The parcel will be returned to the local depot. You can use the sorry we missed you card to either re-arrange the delivery via the courier website or telephone, or alternatively you will be provided with the depot location so you can collect the item at a convenient time.

For large items delivered by pallet; we will book in the delivery and advise an estimated delivery date via email, the pallet delivery courier will contact you directly the day before delivery to confirm delivery date. Once the date is booked in with the pallet courier directly you must ensure you are available on this date. If the pallet courier attempt to deliver and you're not at the delivery address a re-delivery charge may be incurred.

What Information do we need from you?

Your order will be delivered on a large lorry, potentially up to a 40 tonne lorry. This lorry will need access to the property address entered at checkout. Please be aware that items will be removed from the lorry with a pump truck and will be brought as close to the door as possible on the pallet. We must be made aware of any access issues, i.e. potential parked cars, double yellow lines, that may cause problems with the delivery of your goods. If the courier is not made aware of these issue there is a possibility that further delivery fees may be incurred.