How much will my delivery cost?
Delivery costs vary and are dependent on a number of factors, for example: the type or size of item, delivery location and the service chosen. Please bear in mind that larger items will incur a double pallet charge. Entering your postcode to the basket page will provide you with a more accurate cost.
Do I pay delivery on each item I order ?
Our delivery charges are calculated by order NOT by item. So for example, if you order a bath you will pay £45.00 or if you order a bath, shower tray, radiator and taps you will still only pay £45.00.
Do you have an Express Delivery option?
We are currently offering an express delivery option which is a 1-2 working day service from the day of dispatch. When your order has been dispatched from us you will receive delivery and tracking information by email and your order should arrive within 1-2 working days afterwards.
Can I collect my order instead?
Unfortunately we are unable to offer collections from our warehouse at this time.
How long does delivery take?
Our current delivery time is a standard delivery of 5-7 working days for standard delivery and 1-2 working days for our express delivery option. Please bear in mind that the delivery time frame begins the day after your order is dispatched and not when your order is placed. We do not deliver on weekends. Please note that if your order contains in stock and due in soon items this will ship once all items become available. It may be possible to split a mixed order into multiple shipments however; another shipping charge may be incurred. We will always advise an estimated date for delivery via the email address provided at checkout. Items shipped via a Pallet delivery courier will also have this date confirmed by the courier prior to delivery. Please bear in mind that all delivery times are estimated and we cannot be held responsible for any delays caused by the couriers used to ship the items.
How will my order arrive?
After we have received your order we will email you with a tracking reference which you can use to track your parcel. Please check your junk folder if you've not heard from us, as some email providers will send our emails there.
Smaller items will be sent via APC or Royal Mail depending on their value and size. We will confirm the method of shipping used and your tracking number via email when your order is processed. All palletised deliveries will arrive via a lorry which will be a minimum of 7.5 tonne and maximum of 40 tonne, please make sure there is ample access. Delivery will be confirmed the day prior to delivery.
The delivery will be a kerbside delivery. Kerbside delivery means the goods will be removed from the lorry on a pump truck and brought as close to the door as possible. If you have steps this will be at the bottom of the steps, if you have a drive with a garage at the end, they will be able to bring the goods into the garage for example. If you don't have a secure location that the goods can be wheeled into, you will be responsible for getting the goods into the property as the driver is NOT insured to take the goods inside your property. It is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside, after they have been inspected.
All obvious damages and incomplete orders must be reported to us immediately upon arrival via email or telephone. We can not issue replacements if obvious damage is reported after this time. We understand that non-visible damage may not be found until installation, however, we do need these to be reported to us within 14 days. See Terms and Conditions for full details on this.
What happens if I'm not there when delivery is attempted?
For smaller items sent with APC or Royal Mail; if you’re not in the courier will leave a 'sorry we missed you' card. The parcel will be returned to the local depot. You can use the sorry we missed you card to either re-arrange the delivery via the courier website or telephone, or alternatively you will be provided with the depot location so you can collect the item at a convenient time.
For large items delivered by pallet; we will book in the delivery and advise an estimated delivery date via email, the pallet delivery courier will contact you directly the day before delivery to confirm delivery date. Once the date is booked in with the pallet courier directly you must ensure you are available on this date. If the pallet courier attempt to deliver and you're not at the delivery address a re-delivery charge may be incurred.
What Information do we need from you?
Your order will be delivered on a large lorry, potentially up to a 40 tonne lorry. This lorry will need access to the property address entered at checkout. Please be aware that items will be removed from the lorry with a pump truck and will be brought as close to the door as possible on the pallet. We must be made aware of any access issues, i.e. potential parked cars, double yellow lines, that may cause problems with the delivery of your goods. If the courier is not made aware of these issue there is a possibility that further delivery fees may be incurred.