How much will my delivery cost?
Delivery costs vary and are dependent on a number of factors, for example: the type or size of item and the delivery location.
Below is table with a guide to delivery prices.
Includes taps and bathroom accessories
Includes electric showers, shower valves and towel radiators upto 1200mm
Includes shower trays upto 900mm and towel radiators upto 1200mm
Includes chinaware, furniture, baths, shower cubicles and shower trays
Do I Pay Delivery On Each Item I Order ?
Our delivery charges are calculated by order NOT by item. So for example if you order a bath for Zone 1 you will pay £35.00 or if you order a bath, shower tray, radiator and taps for Zone1 you will still only pay £35.00. This does mean that orders can only be shipped once complete, splitting an order into multiple deliveries will incur extra delivery charges.
How Long Does Delivery Take?
Small goods are usually delivered the next business day if ordered before 12:00pm. Larger palletised iitems will take between an estimated 2 and 4 business days depending on your location in in UK. Please note that orders are only despatched once all items are in stock and fully completed. All delivery times are estmated and we can not be held responsible for any delays caused by the couriers used to ship the items.
Do you have a Next Day delivery option?
We have an express delivery option available. The cost for this service starts at £19.99 for smaller items and £49.99 for larger items, but will vary depending on location and the items purchased. Orders placed by 12pm usually arrive the next day but any order placed after this time can take 1-2 business day to arrive, depending on the courier we need to use for the item.
How will my order arrive?
After we have received your order we will email you with a tracking reference which you can use to track your delivery.
All palletised deliveries will arrive via lorry which will be a minimum of 7.5 tonne, please make sure there is ample access. Pallet Force, who will deliver your pallet, is operated by a single driver, who is NOT insured to take the goods inside your property. The delivery will be a kerbside delivery and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside, after they have been inspected. Free Of Charge items might use any of the above carriers or royal mail post. We will notify you by email of the method of shipping upon receipt of your order.
What happens when the item is delivered?
All goods must be checked on delivery, the driver is able to wait for you to do this. Do not sign for the goods before checking their condition. It is important that if the goods are noticibly damaged on arrival the delivery is refused. It’s the customer’s responsibility to check the products for visible damage upon delivery. All other, less noticeable damages must be reported within the first 14 days of arrival. We will not accept claims for products damaged in transport, which was signed for as being in good condition. The items, including the pallet, will be left with you as they have come off the lorry.
What happens if I'm not there when delivery is attempted?
If you’re not in the courier will leave a calling card for small items. On palletised items that are delivered by Palletforce, we will book in the delivery and advise an estimated delivery date via email then Palletforce will contact you directly to confirm delivery date. If Palletforce are unable to reach you, delivery will be delayed. Once a date is booked in with Palletforce directly you must be available on this date, if they attempt to deliver and you're not there a re-delivery charge may be incurred. If another carrier is used for a palletised delivery, we will advise a delivery date or email you the tracking information, and if requested a call prior to delivery can be arranged.