Not satisfied, We are happy to help.
In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order. As per the distance selling regulations, you have the right to cancel an order, which starts the moment you place your order and doesn't end until seven working days from the day after you receive your goods. To cancel you must give written notice by email to firstname.lastname@example.org, giving details of the order number and goods ordered. Please note that any special orders cannot be cancelled.
Not happy? No problem, just follow these simple instructions!
Non Faulty Items:
On cancellation for any reason, the costs of returning the item to us are your responsibility. Before returning you must give written notice by email to email@example.com, giving details of the order number and goods being returned so we can provide the correct returns information for the item. Items must be returned unused and in the same condition as you received them. As it will be your responsibility for arranging the return, we suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made. All non faulty goods must be returned within 14 working days starting from the day after receipt of the goods, stating your name and order number and we ask that all goods are returned safely, in their original packaging. Please note that no refund will be issued for the delivery charge of all non faulty orders. Returns after 14 days will not be accepted.
Where the goods are being returned because of a manufacturing fault or the item is incorrect then upon agreement with us, if reported within a reasonable time after purchase. we will arrange for the return. If a replacement is required we would require the faulty item returned before despatch or at the same time as replacement is delivered. Please advise the details to us by email and send photos to us if possible.
For all large items that are palletised. All goods must be checked by yourself on delivery and signing the delivery note is confirming that you have accepted the goods in good condition. If someone else is signing for the goods on your behalf you must advise them that the goods must be checked. If any signs of visable damage is noticed, it is important to refuse delivery.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.
As stated above, notification of cancellation must be in writing, a telephone call is not a valid cancellation.
No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
We cannot refund engraved products once the engraving process has been completed, because the product has been personalised.
Please notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.
If you are returning your product because it is defective, please state the defect or defects.
Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
You are responsible for paying any postage or shipping costs incurred when returning the product unless the product is faulty.
We recommend that all returns be sent by Royal Mail recorded delivery, so that a record of the return is available for you.