What prices are shown on the website?
A. All prices include VAT.
Is the website secure?
By using Sage Pay, the company you're about to shop with is ensuring that your card details are not compromised. At Sage Pay we encrypt every transaction to the highest global standards. Our secure systems are scanned and audited regularly by one of the world's leading Qualified Security Assessors (QSA) so that you can be confident about using them to make a secure payment online. Sage Pay also automatically provides all of its customers with fraud prevention tools - what that means for you is that if your card has been compromised somewhere else, our e-tailers are using technology that will help to prevent your details from being illegally used on their own site.
How do I know you have an item in stock?
We show live stock levels on all of the products on the website so you will instantly know if we have a product in stock. A status of 'In Stock' means the item is in our warehouses rand ready to leave us. An item that shows as 'Available To Order' is not in stock but is already on order or needs to be made to order. Please call to find out the wait time for the item before placing your order or if you're not in a rush, we will inform you via email once your order has been placed. We can of course cancel orders if the wait time is too long for you.
How can I pay for my goods?
We accept most credit/debit cards and PayPal.
Can I get a copy of my order?
You will receive an email confirmation of your order. A VAT invoice can be sent upon request if you need it.
Can I order an item if it's out of stock?
Yes, the website will advise of a due in date to us and the quantity. The ordering system will accept out of stock orders, if you have any questions please just ask as were here to help.
Do you offer any extra discount?
The prices we display on our website store are always displayed at the lowest possible price we can offer.
Do you offer free palletised delivery?
Delivering your goods securely is one of our priorities and the safest to send your goods in good condition is to palletise them. Unfortunately our palletised delivery charge is already discounted as much as possible.
How long does delivery take?
With small goods the majority of items are delivered next day if ordered before 12:00pm. For larger palletised orders it can take 2-4 days depending on your location in in UK. All goods must be checked on delivery.
How do I know when to expect my palletised delivery?
If your delivery is despatched via Palletways, then we will book in the delivery and advise an estimated delivery date by email. Palletforce will then contact you directly prior to delivery to confirm a date. If palletways are unable to reach you to book in, delivery will be delayed.
What happens if an item is damaged on delivery?
If you have inspected the goods and there is a problem, please inform the delivery driver that you wish to return the goods and they will return any damaged items to us so we can send you a replacement immediately.
Do you deliver on weekends?
Not usually, but it can be arranged please call for details.
Can I request a specific time for my delivery?
Not usually but a phone call from our despatch driver prior to delivery can be arranged.
What happens if I experience a problem after delivery?
Please contact our customer service team immediately on 0845 034 5605 or email email@example.com
I've bought multiple items, will they arrive at the same time?
If all items are in stock yes, If an item is out of stock your order will be put on hold until all items are available. Contact us to find out the lead time on any out of stock items, some may only be a couple of days. If you want to receive the in stock items prior to the out of stock items we would recommend placing two orders as we're unable to split orders.
I've received the wrong product, what to do?
If you have noticed straight away please inform the driver, if not send us an e-mail or give us a call, we will resolve the issue and get the right product out to you.
What happens if I'm not there when delivery is attempted?
If you're not in the courier will leave a calling card for small items. On palletised items the driver will contact you prior to the delivery day to arrange a day and time that is convenient to you.
Can you leave my delivery with a neighbour?
Yes we can deliver to an alternative address, just let us know when you place your order.
Where do you deliver to?
We deliver throughout mainland UK.
Is the delivery charge per item?
The delivery charge is per order, not per item.
Where is my nearest Store?
We are an online retailer only; this enables us to deliver high quality bathroom products at very competitive prices.
Do you have a brochure?
We are an online only store, if you require any further information please contact a member of staff and they will be happy to help.
Do you offer a fitting service?
No, we are a bathroom retailer only and recommend that you seek advice from a professional plumber to install your items.
On the Acrylic baths, what is Trojancast?
Trojancast is a substantial reinforcement process for a Trojan acrylic bath. This reinforcement process results in each bath being incredibly strong and hard-wearing. This gives you the reminiscent assurance of an old cast iron bath but with the natural warmth and quality acrylic has.The intensive reinforcement processes and final (green) & flow coat & jacket to the entire underside of the bath adds strength and insulating properties. This keeps your bath water hotter for longer!
I have installed my Galaxy shower and found a fault. What should I do?
If you have installed one Galaxys products and are experiencing any difficulty with either commissioning or operation call 0844 372 7766 or email firstname.lastname@example.org. Please do not remove the product until you have spoken to a member of Galaxys technical team to allow fault diagnosis. The trained technical staff at Galaxy will take you through the key points to identify and resolve any difficulties - often the simplest of things can be overlooked by customers Galaxy are often able to resolve a problem quickly and save the inconvenience and expense of removing a product Removing the product before contacting the Galaxy service and repair team may invalidate your warranty.
I need a pump to boost my water supply. What's the difference between Positive and Negative pumps?
Techflow negative head pumps are designed to function under both Positive and Negative head conditions whereas the Techflow Positive Head Pumps are only for use where an open vented Positive head condition exists.Where a gravity flow of water in excess of 0.6l/min is present then this is known as a Positive head condition.If the gravity flow is less than 0.6l/min then this is a Negative head condition. This could be due to a restricive valve or when an outlet (tap or shower head) is above or level with the cold water storage tank.
Still haven't found what you're looking for?
Remember we're here to help with any question you have, from bathroom design ideas to troubleshooting shower tray installation. You can contact us here.